Personal development
Universal Credit & Benefit Reform
Workshop
The aim of this course is to give participants a detailed understanding of the benefit changes, their implementation and the potential impact on residents and housing providers and the options available to minimise and manage the effects. This course is aimed at Southwark staff. more
- Start:May 23rd, 2013
- Length:1 day
- CPD:6 hours
- Price:£98.00
Presentation and public speaking skills
Workshop
This one day workshop is suitable for people who have little public speaking experience and who want to learn to become confident presenters. more
- Start:May 30th, 2013
- Length:1 day
- CPD:6 hours
- Price:£150.00
Council tax officer at the magistrates
Workshop
This course is for Council Tax Staff ONLY. This course has been designed to give officers an overview of the role of the presenting officer and give hands on experience of presenting to the magistrate. This course is by INVITATION ONLY more
- Start:June 14th, 2013
- Length:Half day
- CPD:3 hours
- Price:Free
Induction: Welcome to Southwark
Induction training
1. To provide new members of Southwark Council staff with an induction to the Council and the opportunity to meet the Chief Executive and Leader of the Council to understand the Vision and Values of Southwark. 2. To equip new members of Southwark Council staff with the skills and knowledge required to effectively carry out their role within the London Borough of Southwark. more
- Start:June 17th, 2013
- Length:1 day
- CPD:6 hours
- Price:Free
Project management
Workshop
This two day workshop is more than just an introduction to managing projects. You will get to grips with the key principles and methodology to succeed in project management. more
- Start:June 17th, 2013
- Length:2 days (consecutive)
- CPD:12 hours
- Price:£238.00
Preparing and presenting reports
Workshop
This course will cover five-stages of report writing that will help simplify the task, irrespective of the type of report you are preparing. more
- Start:June 19th, 2013
- Length:1 day
- CPD:6 hours
- Price:£80.00
Universal Credit & Benefit Reform
Workshop
The aim of this course is to give participants a detailed understanding of the benefit changes, there implementation and the potential impact on our customers. The course is aimed at all Southwark staff. more
- Start:June 19th, 2013
- Length:1 day
- CPD:6 hours
- Price:£98.00
Housing & the Localism Act
Workshop
This course will identify and explain the principal changes introduced by the Localism Act and highlight those which are likely to impact most on tenants and future tenants. This course is aimed at all housing officers who give advice and assistance on tenancy matters, waiting list and homelessness issues. more
- Start:June 19th, 2013
- Length:1 day
- CPD:6 hours
- Price:£80.00
Presentation and public speaking skills
Workshop
This one day workshop is suitable for people who have little public speaking experience and who want to learn to become confident presenters. more
- Start:June 20th, 2013
- Length:1 day
- CPD:6 hours
- Price:£150.00
Effective Complaint Handling Training - ALMOST FULL
Workshop
This course is aimed at officers and Council services that receive and answer complaints. The course will help you to provide good customer care and increase your confidence in handling complaints and dealing with difficult customers. You will also receive a brief overview of the Southwark corporate complaints process and receive tips on how to use the iCasework complaints management system. more
- Start:June 20th, 2013
- Length:Half Day
- CPD:3 hours
- Price:Free
